Terms of condition

Date:  01 January 2025

Definitions

• “Sustainable Wellbeing Solutions”: RA Business Services BV with registered office at Viverselweg 11, 3550 Heusden-Zolder registered in the Crossroads Bank for Enterprises under number 0679.553.789.
• “Customer”: the party that enters into an Agreement with Sustainable Wellbeing Solutions for the provision of the Services.
• “Customer Personnel”: the Customer's staff members, whether employees, who are designated by the Customer to receive the Services.
• “Services”: one or more Sustainable Wellbeing Solutions programmes or training courses for companies ordered by the Customer.
• “Agreement”: any agreement concluded between Sustainable Wellbeing Solutions and the Customer (“Parties” or everyone “Party”) through an order for Services on the Website.
• “Website”: the website accessible via www.SustainableWellbeingSolutions.com and its sub-sites, as managed by Sustainable Wellbeing Solutions.
• “General Terms and Conditions”: these general terms and conditions of Sustainable Wellbeing Solutions, including all subsequent changes. If there is an Agreement, the General Terms and Conditions form an integral part of it.

 Application

These General Terms and Conditions include all rights and obligations regarding the information and Services that Sustainable Wellbeing Solutions offers via the Website, without prejudice to the legal rights and obligations from which no deviation can be made and without prejudice to the general terms and conditions of third parties that have been accepted by the Customer after the Services.

The General Terms and Conditions take precedence:

• to any conflicting provisions or agreements between parties or with third parties unless Sustainable Wellbeing Solutions has expressly accepted a deviation from these General Terms and Conditions.
• on the Customer's general terms and conditions.

 If any of the provisions in these General Terms and Conditions and/or in the rest of the Agreement are void, invalid or otherwise unenforceable, this will not result in the nullity, invalidity, or unenforceability of the other provisions. The parties will then negotiate in good faith to replace the void, invalid or unenforceable provision with a new provision that is as close as possible to the original intent of the provision to be replaced.

 Use of the website

• The information on the Website, including but not limited to tips, opinions, and images, is for general information purposes only and may be changed by Sustainable Wellbeing Solutions from time to time. This information is not intended and should not be regarded as individual health or other individual advice.
• The Website may contain links and references to external websites or third-party resources. Sustainable Wellbeing Solutions is not responsible for the content of these external websites or third-party sources.
• Sustainable Wellbeing Solutions has the right to reserve access to parts of the Website exclusively for Customers or Customer Personnel. Where appropriate, Customers or Customer Personnel must comply with Sustainable Wellbeing Solutions access instructions. Failure to comply with these access instructions may result in full or partial denial of access.

 Services

• The Services are provided by Sustainable Wellbeing Solutions as is. The nature of the Services does not permit Sustainable Wellbeing Solutions to make any guarantees regarding the wellbeing, health, or productivity of Customer personnel during or after the provision of the Services, as other factors beyond Sustainable Wellbeing Solutions's control are also decisive in this respect.
• Sustainable Wellbeing Solutions has the right to outsource the Services or parts thereof to third parties, in which case Sustainable Wellbeing Solutions will communicate the name and contact details of such third parties at the request of the Customer. Conversely, the Customer is not entitled to transfer its rights and obligations under the Agreement to a third party without the consent of Sustainable Wellbeing Solutions.
• Unless stated otherwise, the prices for the Services stated on the Website are always exclusive of VAT and must be paid in accordance with the following modalities:
  • The invoice will be issued and must be paid in full by the Customer before the delivery of the Services.
  • If the invoice has not been paid in whole or in part before the start of the Services, Sustainable Wellbeing Solutions may (i) deny Customer Personnel access to all or part of the Services or (ii) otherwise suspend or cancel all or part of the Services.
  • The invoice(s) must always be paid no later than thirty (30) calendar days after the invoice date. If this period is exceeded, Sustainable Wellbeing Solutions has the right to charge 15% default interest automatically and without notice of default.
  • If additional invoices need to be drawn up for certain Services (for example for subcontractors), €15 will be charged per additional invoice.
  • Disputes regarding an invoice must be reported to Sustainable Wellbeing Solutions by registered letter, stating the reasons, within eight (8) calendar days after the invoice date.
• The Customer may only cancel or change an order for Services free of charge before the start of the Services if they request this in writing within seven (7) calendar days of the order.
• Sustainable Wellbeing Solutions has the right to unilaterally make changes to the Services and prices in the following cases: (i) if the change is to the benefit of the Customer, (ii) in the event of a sudden increase in personnel or other costs incurred by Sustainable Wellbeing Solutions in providing the Services, (iii) in the event of relevant changes in applicable law or its interpretation according to competent courts or authorities or (iv) in all other cases where a change is reasonably required for the business operations of Sustainable Wellbeing Solutions. Such changes do not in themselves entitle the Customer to compensation, suspension, or termination of the Agreement, provided that Sustainable Wellbeing Solutions had communicated such changes prior to the delivery of the Services to which the changes relate.
• Sustainable Wellbeing Solutions may consider the Agreement terminated without prior notice in the event of bankruptcy, apparent insolvency and/or in the event of any change in the original legal situation of the Customer that threatens to disadvantage Sustainable Wellbeing Solutions. Sustainable Wellbeing Solutions is not liable for any compensation in such circumstances.

 Membership

• Becoming a member of Sustainable Wellbeing Solutions after Trauma means that you can not only introduce yourself through our website www.sustainablewellbeingsolutions.com, but also enjoy all kinds of benefits associated with your membership, which depend on the type of membership chosen.
• Candidate users can only apply via the website www.SustainableWellbeingSolutions.com Once the user has filled in their details, Sustainable Wellbeing Solutions after Trauma will decide whether to admit this user. Provided the user fulfils the conditions and has paid their membership fee (or part of the membership fee if paid in instalments) in advance as well as within the time limit set by Sustainable Wellbeing Solutions after Trauma, the user's details will be put online within 14 calendar days of payment at the latest and the user will be able to enjoy the benefits associated with membership.
• Sustainable Wellbeing Solutions after Trauma has the right to make changes to the content, layout, or functionality of the website at any time. Sustainable Wellbeing Solutions after Trauma has the right to make changes to the general content, layout, or functionality without notifying the user. This decision is not subject to appeal. 

• If Sustainable Wellbeing Solutions after Trauma considers that certain information is inappropriate, not applicable according to the objectives of the website, is not truthful, contains misleading information or could cause damage to the website or to third parties, Sustainable Wellbeing Solutions after Trauma has the right to take the profile offline. Provided the user makes the necessary adjustment, the profile will be placed online again. If the user fails to make the necessary adjustments within seven working days of being notified to do so, Sustainable Wellbeing Solutions after Trauma may permanently take the profile offline. No appeal is possible against decision of Sustainable Wellbeing Solutions after Trauma based on this article and no refund of the paid membership fee or any part thereof will be made. 

• The membership is valid for a fixed and unchangeable term of one month to one year (depending on the chosen formula), starting from the processing of the payment and ending on the same day of the final year (for example: start on 1 March 2024 - end date 1 March 2025). Premature termination of membership during the chosen term does not give rise to a refund of membership fees. If the member has opted to pay the membership fee in instalments at the time of their registration, the member shall remain liable for payment of all instalments of the membership fee in the event of premature cessation whereby the member may continue to pay in accordance with the agreed instalments. In the absence of punctual compliance with the agreed payment instalments, the outstanding balance becomes immediately due in full. 

• The user can choose between Kickstarter, basic, grow and pro membership. 

• Membership is tacitly renewed for 1 year after an initial subscription and for the same subscription formula. Cancellation of membership is simply done by notifying us in writing or via e-mail [email protected] at least two calendar months before the expiry date. You will always receive a confirmation of the receipt of your cancellation from us. 

• Rate changes or changes to the terms of use will be communicated well in advance of the subscription renewal date so that the User can make an informed choice about their renewal. If the User has not terminated their subscription in time, the subscription will continue from the renewal date at the new rates and/or new terms of use. 

• When renewing the membership, payment must be made no later than 15 days before the expiry of the notification. In case of late payment of the membership fee or the then due part of the membership fee if paid in instalments, we reserve the right to take the profile (temporarily) offline, without prejudice to our right to pursue full payment of the renewed membership. If necessary, the profile will be placed online again within three working days of payment. 

Training & Sustainable Wellbeing Solutions After Trauma moments 

• The signing or electronic transmission of the registration form definitively and irrevocably establishes an agreement. This also gives rise to immediate invoicing. 

• If use is made of an early booking or other forms of discount, not only the registration but also the payment must be made within the stipulated period. If not, Sustainable Wellbeing Solutions after Trauma has the right not to apply the discount. 

• We reserve the right to refuse registration to any activity (training / education / event / coaching session /...) if the registrant does not meet the conditions. 

• Registrants have the right to cancel their registrations only by written notification via e-mail to [email protected]. If the cancellation is received more than thirty calendar days before the date of the registered activity, the registration fee shall be refunded after deduction of 50 euros (excluding VAT) by way of compensation for administrative costs. If the registrant cancels their registration between 7 and 30 days before the date of the activity, the registrant shall owe us a cancellation fee of 90% of the registration fee (excluding VAT). If the registrant cancels less than 7 calendar days before the start of the activity, no refund will be made, regardless of the reason for cancellation. Specifically for online products or online services (e.g. training courses), no refund is possible once the registrant or member has been granted access to the intranet and/or received the link to follow an online product or online service. 

• If the registrant is a consumer, then - if we cancel the activity – they are entitled to a similar cancellation fee as shown above. 

• In case of impediment, the registrant does not have the right to be replaced by a third party. 

• If an activity cannot take place on the proposed date or location, we undertake to inform the participant of these changes as soon as possible. The participant may then reschedule their participation to one of the next similar seminars or request a refund of their registration fee. We cannot be held liable for any travel expenses already booked by the participant unless the participant proves that the travel expenses were incurred specifically for participating in the activity. In this case, the participant is entitled to a reimbursement of 50% of their travel expenses with a maximum of €250. 

• If the registrant can enjoy free participation thanks to his membership formula or a promotion, but is absent from the training / Sustainable Wellbeing Solutions after Trauma moment or event without prior notice, then Sustainable Wellbeing Solutions after Trauma has the right to charge this training course / Sustainable Wellbeing Solutions after Trauma moment / event in full in accordance with the basic price listed on the website for this training course Sustainable Wellbeing Solutions after Trauma moment / event. 

• The participant expressly accepts that photographs and videos taken during the activity through any medium whatsoever (print, website, social media, DVD, etc.) may not be made public nor used for promotional purposes. 

• However, participants are not allowed to make and/or distribute audio and/or video recordings of the activity without the consent of Sustainable Wellbeing Solutions Violation of this article will irrevocably expel the registrant from the activity without entitling them to any form of refund, while we reserve the right to hold the registrant liable for any damages suffered by us. 

• We have the right to expel a participant of an activity with disruptive behaviour or disruptive mobile phone/tablet/computer use from the venue without entitling them to any form of refund. 

Quality and liability of Sustainable Wellbeing Solutions After Trauma 

• Suggestions, advice, and comments to improve the site are certainly appreciated and can be formulated via [email protected]. Noteworthy problems or complaints can also be reported by the user via this channel. Client-related complaints will not be dealt with. 

• Through the websites of Sustainable Wellbeing Solutions, you may arrive at websites or pages of third parties via hyperlinks. The placing of links to these websites or pages in no way implies an implicit approval of their content. Sustainable Wellbeing Solutions expressly declares that it has no control over the content or other characteristics of these websites and cannot, under any circumstances, be held liable for their content or characteristics or for any other form of damage resulting from their use. 

• Sustainable Wellbeing Solutions after Trauma is not liable for:

- general server or internet failures or other third-party failures;

- the time the website is temporarily offline for maintenance or expansion;

- the quality of the services provided by its users;

- the entries that the user puts on their profile. 

If the information/disclosures/data mentioned by a user should cause damage to a third party, the user shall be solely liable for these damages and the user undertakes to indemnify Sustainable Wellbeing Solutions after Trauma against any adverse consequences it may suffer as a result. 

Any complaints must be formulated by registered letter within 8 days of the registration or the invoice date, under penalty of cancellation. If we still handle a complaint after this date, this shall in no way constitute a waiver of this lapse. 

We are not responsible for any damage suffered by a participant during our activities. 

Each member is responsible for following up the notifications they receives via www.sustaniablewellbeingsolutions.com. In doing so, it is advisable to regularly check the spam filter / spam box or the intranet, on which all notifications are available via the member's personal account. This way, the member can check whether all notifications have been properly received. 

Payment terms 

• All our invoices are payable by bank transfer. In case of full or partial non-payment of the debt on the due date, the amount due will be increased, ipso jure and without notice, by an interest rate equal to the Belgian legal interest rate increased by 2%, with a minimum interest rate of 12% per year, as from the due date. The delivered goods remain our property if they have not been paid to us in full in principle, interest, costs, and accessories of any kind. 

• In the event of non-payment of the debt on the due date, by operation of law and without notice of default, the amount thereof shall be automatically increased by 10%, with a minimum of €40 and a maximum of €2,500 even in the event of the granting of periods of grace, as fixed compensation for extrajudicial costs. 

• The non-payment of an invoice on its due date entitles us to suspend, ipso jure and without notice, any further delivery of goods and/or services and entails, ipso jure and without notice, the immediate exigibility of all invoices not yet due as well as of the part of the membership fee still due if paid in instalments. 

• Only Belgian law is applicable, without any referral rule leading to the application of another law. Any disputes of all kinds fall under the exclusive authority of the courts and justice of the peace with (divisional) headquarters in Hasselt. 

GDPR 

• If you become a member of the platform Sustainable Wellbeing Solutions After Trauma or register for a training/coaching session/..., you explicitly agree that your personal data may be used for administrative purposes. The information you provide is necessary for membership or participation in the training/coaching session in connection with the appearance on www.sustainablewellbeingsolutions.com and invoicing. By registering, your data will be included in the customer database of Sustainable Wellbeing Solutions. You will only be included in the mailing list of Sustainable Wellbeing Solutions after Trauma in the event of your explicit consent. You can unsubscribe by simple request. Sustainable Wellbeing Solutions after Trauma will never disclose this personal information to third parties, unless explicitly authorised by you or requested by judicial authorities or when it is required by law to do so. You have the right to modify or view your personal information. 

Data processing

• As controller, Sustainable Wellbeing Solutions processes the personal data it obtains via the Website, via the Customer or via Customer Personnel with a view to offering and providing its Services in accordance with applicable privacy legislation, including but not limited to the General Data Protection Regulation (EU Regulation). 2016/679), and in accordance with its Privacy Policy.
• Sustainable Wellbeing Solutions does not take any responsibility for the processing of personal data by the Customer under his own responsibility.
• The Parties will treat all non-public information they receive from each other confidentially and will not use it for purposes other than those for which it was provided unless written permission has been given by the providing Party. This obligation will continue for five (5) years after the end of the Agreement unless applicable law provides for a longer period. 

Intellectual property

• All current and future intellectual property rights relating to the Website or the Services rest exclusively with Sustainable Wellbeing Solutions or its licensor. These intellectual property rights are not transferred to the Customer in any way.
• The Customer will respect the intellectual property rights of Sustainable Wellbeing Solutions and its licensor and will not undertake any activities that affect or endanger these intellectual property rights.
• All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, or otherwise, without the prior written permission of the author. Text and data mining of (parts of) this publication is expressly prohibited. 

Copyright © 2025 Annick Rogiers

All rights reserved.

 Liability

• The information provided in this content (free E-book, E-book, Paper book, Platform, Website, Cases, Webinar, mailing…) is not intended to replace professional medical advice. Always consult a doctor or health professional if any problems arise with your health. The author cannot be held accountable for any damages resulting from following the recommendations in this content or from failure to look for or follow professional medical advice.
• To the extent permitted by law, Sustainable Wellbeing Solutions (including its appointees, representatives and/or employees) is only liable for damage caused by its fraud, deceit or intentional or serious error and provided that Sustainable Wellbeing Solutions are not liable for this compliance was declared in default within eight (8) calendar days after the Customer discovered or reasonably should have discovered this fraud, deception or intentional or serious error. In any case, Sustainable Wellbeing Solutions liability is limited to a maximum of the invoice value of the Customer's order, or at least to that part of the order to which the liability relates.
• To the extent permitted by law, Sustainable Wellbeing Solutions will never be liable for damage that is unforeseeable due to its nature or extent, including but not limited to consequential damage, lost profits, lost savings, or damage to third parties. The Customer or Customer Personnel is solely responsible for their use of the services.
• Claims for damages do not release the Customer from their obligation to pay the price of the Services provided. Failure to do so will be considered a failure to make timely payment. 

       Disputes

• Any dispute or claim arising out of or in connection with these General Terms and Conditions or an Agreement, or with the subject or formation thereof (including non-contractual disputes or claims), shall be governed by Belgian law, without application of any (Belgian, foreign or international) choice of law or conflict of law rules or provisions that would cause the law of a jurisdiction other than Belgium to apply.
• Any dispute or claim arising from or in connection with these General Terms and Conditions or an Agreement falls under the exclusive authority of the courts of Hasselt, Limburg department (Belgium).